DAMAGED ITEM OR INCORRECT ITEM

• Radical offers a hassle free replacement policy in case of damaged/wrong product delivery.
• In case of damaged/wrong shipment, Radical will bear the return shipping charges.
• Radical will not be liable for any replacement if you don’t file your claim within 24 hours and return the product within 7 days of delivery.
• Proceed with the following steps in case of damaged/wrong product shipment:
  1. Whatsapp us a picture of your product with a short description of the issue at 03018220918 within 24 hours.
  2. Carefully pack the item in its original packaging.
  3. Our courier partner will deliver the replacement.

TERMS & CONDITIONS

• Except as described under Refunds, shipping charges are non-refundable.
• Items returned to us that are not eligible for a replacement will be discarded or sent back to you at your own expense.

REFUNDS

For prepaid orders (card, mobile wallet or bank payment), we will issue a full refund to your original payment method if:

• you cancel your order before it has been confirmed and processed by our team;
• we are unable to fulfil your order (for example, an item is out of stock); or
• your item arrived damaged or incorrect and we are unable to send a replacement.

Approved refunds are processed within 7 working days. Depending on your bank or wallet provider, it may take a few additional days for the amount to appear in your account.

For cash on delivery orders, eligible refunds are paid by bank transfer or mobile wallet to an account you provide.

CANCELLATIONS

To strive for better delivery speed, our team works 24/7 to process your order quickly and diligently. For that reason, we can only allow cancellation if the parcel has not been confirmed and processed by our warehouse team. 

Therefore we strongly encourage you to reach out to us before confirmation of your order by our sales representative, via email at [email protected] (OR) Whatsapp us at 03018220918, in an event of cancellation just to avoid the disappointment.